How can I get help if I have a gambling problem?

You can contact our Support Team immediately via 24/7 Live Chat. You can also reach us by email at support@69arena.im. Our Support Team will assist you in Burmese and can help you set up a self-exclusion.

🛡️ Responsible Gaming Policy

Responsible Gaming —
Play Safe with 69arena

Gaming should be fun. You can find self-limit tools, break tools, and ways to get help right here at 69arena.

Our Commitment

At 69arena, we put every player's safety first. Online gaming should be a form of entertainment and straightforward fun — not a source of financial hardship, relationship problems, or harm to your health. That is why 69arena will always support players in keeping their gaming healthy.

The responsible gaming policies we support give every player control over how they play. We offer a range of tools from spending limits and session time limits to self-exclusion. Whenever you feel that gaming has become a problem, you can connect with our 24/7 support service.

Important Notice
Gaming is only permitted for people aged 21 and above. We will not open an account for anyone under 21. If a family member is experiencing a gambling-related problem, please notify us immediately.

The question we should ask ourselves is: "Does gaming control me, or do I control gaming?" We are glad when gaming stays in its proper place as a form of entertainment. But it should never become the main focus of your life.

Protective Tools We Offer

Deposit Limits

You can set your own limit on how much you can deposit per day, week, or month. Setting a limit that matches your budget keeps your spending under control. Lowering the limit takes effect immediately; increasing it requires a 24-hour waiting period before it applies.

Session Time Limits

You can set a session limit to control how long you play. When the set time is up, an automatic reminder will appear encouraging you to take a break from gaming.

Self-Exclusion

You can request a temporary or permanent self-exclusion from gambling. During the exclusion period, your account will be suspended and no gambling activity can be carried out.

Reality Check

We support reminders that alert you after you have been playing for a set amount of time. Use this tool to keep track of time while playing and balance it with your personal life priorities.

21+ Age Verification

We prioritise age verification from the moment an account is created. We will not provide our services to anyone under the age of 21. We encourage parents and guardians to secure their devices to protect children.

24/7 Myanmar Language Support

If you or a family member needs support due to a gambling-related problem, you can reach us in Myanmar language via 24/7 Live Chat. You can also contact us by email at [email protected].

How Self-Exclusion Works

If you feel that gambling has become a problem, you can complete an exclusion immediately by following the steps below.

Log In to Your Account

Go to the 69arena login page, access your account, and open Account Settings.

Find the Responsible Gaming Section

In Settings, look for the "Responsible Gaming" section.

Select Self-Exclusion

Choose a period — 1 month, 3 months, 6 months, or permanent — then confirm your request.

Contact Support

If you are unable to complete it through Settings, our 24/7 Live Chat team will process the request for you.

You Will Receive a Confirmation Email

Once the exclusion is processed, you will receive a confirmation email and the exclusion period will begin.

Warning Signs of Problem Gambling

It can be hard to notice when gambling shifts from entertainment to a problem. If you are experiencing any of the signs below, stop and use the tools mentioned above, or contact our Support team.

Financial

Gambling again to try to recover losses
Borrowing money to gamble or hiding spending
Struggling to pay bills because of gambling
Spending more and more money on gambling

Health

Losing sleep, spending late nights and early mornings gambling
Feeling irritable or angry when unable to gamble
Not noticing fatigue or hunger while gambling
Growing distance in relationships with family and colleagues

Ways You Can Help Yourself

Treat gambling as a hobby — not a source of income. If you choose to play, set a budget in advance and stop when you reach it. Do not decide to keep playing to recover losses — doing so tends to lead to even greater losses. Track the time you spend gambling and do not miss time you have set aside for family.

If gambling feels like a problem, act now — do not put it off. The first step is acknowledging it and reaching out to our Support team. 69arena's Support Team is always ready to help players maintain healthy gambling habits.

For Parents and Guardians

Parents may not want their children accessing and gambling on online gaming services. Use device-level parental control tools — browser filters, child lock apps — to help with this. For example, you can set up Screen Time settings in your OS, browser content filters, and device locks.

Store your account credentials somewhere your children cannot access them. Avoid leaving your account logged in. While 69arena's age verification policy does protect those under 21, securing your own device is the first line of defence.

Family Protection

If you believe a family member is in trouble due to gambling, contact our Support team — we will help review the account.

What You Should Know About Responsible Gaming

Log in to your account, go to Responsible Gaming under Account Settings, and select Deposit Limit. Set a daily, weekly, or monthly limit with an amount and save it. Lowering the limit takes effect immediately; increasing it only takes effect after 24 hours.

Accounts under a time-limited exclusion can only be reopened once the set period has ended. We will not accept any request to reopen the account before that time. A permanent exclusion is a full block and cannot be reversed.

You can contact our Support Team immediately via 24/7 Live Chat. You can also reach us by email at [email protected]. Our Support Team will assist you in Burmese and can help you set up a self-exclusion.

You can set a Session Limit of 30 minutes, 1 hour, 2 hours, and so on. When the set time is up, the game stops automatically and gives you a moment to reflect. You can start a new session if you wish to continue, but you must make a conscious decision to do so.

Log out of your account after each use. Set a strong password that children cannot guess. Enable your device's screen lock. Also use browser-level filters and the parental control tools built into your OS. If you still experience problems despite these measures, contact Support.

If there is a remaining balance in your account during an exclusion period, contact Support to arrange a withdrawal. Our team will assist and verify the request, and can process withdrawals that are unrelated to further play.

Play Safely and Keep It Enjoyable

Keep playing as long as it stays enjoyable. If it becomes a problem, contact Support right away — at 69arena, the healthy gambling habits of our players always come first.

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Responsible Gaming — Play Safe with 69arena