69arena Privacy Policy

Last Updated: 29 October 2026

69arena is an online casino and football betting platform built for players in Myanmar. This Privacy Policy ("Policy") explains how we collect, use, and protect your personal information when you use the 69arena website, services, and platform.

By continuing to use this platform, you are considered to have read and accepted the terms of this Policy. If you have any questions about how we handle your personal information, you can contact us at [email protected].

1.1 Data You Provide Directly

When you register an account at 69arena, make a deposit, or carry out any action on the platform, we collect the following personal information —

• Name, date of birth, and gender
• Email address used for registration
• Phone number (for verification only)
• Payment contact details (KBZPay, Wave Money, AYA Pay)
• Documents submitted for ID verification

1.2 Data Collected Automatically

When you access the platform, we automatically record certain technical data —

• IP address and browser type
• Pages visited and games played
• Device model and operating system
• Access time (Myanmar Standard Time — UTC+6:30)
• Cookies and session data (see Section 5 for details)

1.3 Financial Data

For every deposit and withdrawal transaction, we record the amount, transaction reference number, and payment method used. We have access to payment platform details, but we never store your PIN, OTP, or bank password.

Collected data is used only for the following purposes —

• Account registration, verification, and payment processing
• Providing player support and technical assistance
• Supporting responsible gambling tools (self-exclusion, limit setting)
• Anti-money laundering (AML) and fraud prevention checks
• Monitoring and maintaining the security and fairness of the platform
• Analysing gameplay patterns to improve our service (anonymised)
• Fulfilling mandatory legal obligations

We do not sell your data to advertising companies, third parties, or organisations unrelated to our service.

3.1 Service Providers

We may share data with third-party service providers whose support is essential for running the platform (e.g. payment processors, cloud hosting providers). They are only permitted to act under the privacy agreements we have put in place.

3.2 Legal Requests

Data may be shared solely to fulfil a legal obligation where required by applicable law, a court order, or a request from a competent regulatory authority.

3.3 No Selling

69arena will not sell your personal data to any advertising or marketing companies, data brokers, or parties unrelated to our service.

We apply technical and operational best practices to protect your personal information —

• All data transfers are protected with 256-bit SSL/TLS encryption
• The database is encrypted and access is restricted to authorised staff only
• Regular security audits are conducted on an ongoing basis
• Two-Factor Authentication (2FA) is used for every payment transaction
• Activity by anyone with access to our system is monitored in real time

In the event of a data breach, affected players will be notified as quickly as possible and protective measures will be taken immediately.

5.1 What Are Cookies

Cookies are small data files stored in your browser that are essential for the platform to run smoothly.

5.2 Types of Cookies We Use

• Essential Cookies: Maintaining login sessions and saving game state
• Functional Cookies: Remembering language and display preferences
• Analytics Cookies: Analysing how players use the website, anonymously

5.3 Blocking Cookies

You can block cookies in your browser settings. Note, however, that blocking essential cookies may prevent some features of the platform from working properly.

We retain data until its purpose has been fulfilled or for as long as required by legal obligations. As a general guide —

• Account data — until the retention period following account closure has expired
• Financial records — until the legally required retention period has expired
• Activity logs — retained to support ongoing security and fraud prevention checks
• Support communications — until the case is resolved and the defined retention period has passed

When the period expires, data is securely deleted or properly anonymised.

Every player registered on our platform has the following rights regarding their personal data —

• Right to Access: The right to know what data we hold about you
• Right to Rectification: The right to request correction of inaccurate data
• Right to Erasure: The right to request deletion of your data where no legal obligation prevents it
• Right to Withdraw Consent: The right to withdraw previously given consent to data processing at any time
• Data Portability: The right to receive your personal data in a readable format
• Right to Object: The right to object to certain types of personal data processing

To exercise these rights, please email us at [email protected]. We are available 24/7 via Live Chat and email in Burmese.

69arena's services are for players aged 21 and above only. We do not collect or process personal data from anyone under 21. If you believe a child has provided us with their data in any way, please contact us immediately at [email protected]. We will delete that data right away.

We may update this Privacy Policy in line with platform improvements, legal changes, or new services. If there are major changes, we will notify players by email and update the "Last Revised Date" on this page.

Players who continue using the platform after changes are published are considered to have accepted the updated policy. If you do not agree with the changes, please contact us at [email protected] or request that your account be closed.

If you have any questions, concerns, or personal data requests regarding this Privacy Policy, you can reach our team at any time —

• Email: [email protected]
• 24/7 Live Chat — available directly on the platform in Burmese

All communications are handled in Myanmar Standard Time (UTC+6:30). We are committed to handling each query with care.